Customer Care

ORDERS
If you have a question about your order, we’d love to help. Please send an email to hello@halfpennypostage.com

PAYMENT
We accept Apple Pay, Google Pay, Visa, American Express and Mastercard. Transactions on our site are secured via encryption (up to 256-bit SSL) ensuring your personal information such as your name, address and credit card details are entirely safe.

TAXES AND DUTIES
HST is applied to products going to the following destinations in Canada: New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario and Prince Edward Island. If your location is outside of Canada, you are liable for any applicable import duties, customs and local sales taxes.

DELIVERY
We deliver your items via Canada Post and other carriers such as Canpar, FedEx and DHL in Canada and internationally. The price of delivery is calculated at checkout. Mailing costs and delivery times vary depending on the weight of your order and destination. Your tracking number will be emailed to you when your order has left the Halfpenny Postage HQ (Toronto, Canada).

RETURNS
Refunds are offered on all purchases that are returned within 30 days of purchase. Returned items must be unopened with intact packaging and in the same condition as received. Please email returns@halfpennypostage.com with your details, including proof of purchase if you would like to return your item(s), and we will provide you with the details of how to proceed. Sale items are final sale, and are not eligible for return or exchange. Items that are damaged in transit are eligible for a full refund or replacement with photographic proof of damage.